Marketplace

Our relationships with our suppliers, agents and representatives, regulators – even competitors – reflect Victoria’s commitment to acting responsibly. These relations must always be built on principled conduct, respect, sound business decisions and our commitment to our customers, investors and employees. Victoria’s continued success is tied with that of our business partners and the respect of our competitors.

Customer Relationships
Naturally, our customers are of paramount importance to us.  We aim to retain customers and to establish long and lasting relationships with them, built on mutual respect and trust. The directors meet customers on a regular basis, which provides both parties with an excellent opportunity to build on relationships and to have a frank exchange of views.

We focus heavily on customer service and recognise the importance of consistent on time deliveries, reliable product guarantees and our reputation for quality products. Relationships with our customers are strengthened by involving customers in our business and they are actively encouraged to visit our manufacturing facilities and to take part in various training courses we hold and to contribute to product development ideas.

Supplier Relationships
Each Group company is expected to use a procurement process that is fair and seeks the best value for the cost of purchases. Victoria strives to ensure that how we acquire these goods and services enhances the Group’s success and demonstrates respect for our many potential and current suppliers.

Victoria endeavours to forge strong relationships with our suppliers which are built on honesty, fairness and mutual respect. This has proved extremely beneficial in the current challenging environment. We encourage our suppliers to be honest about any issues they face and we work together to make realistic improvements or overcome any hurdles that we might face.

Fair Competition
Relationships with competitors present the most sensitive territory in competition law. At Victoria, fair competition means acting honestly and responsibly whilst competing vigorously to serve our customers and deliver returns to our shareholders. We adhere to fair competition and anti-trust laws and regulations in the countries in which we operate.